Terms & Conditions

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A. TERMS OF USE

This website is owned and operated by Aelia Duty Free.

By accessing, browsing, shopping or using any of the services on this website, you agree to these Terms and Conditions.

1. PURCHASING DUTY FREE GOODS

To purchase duty free or tax free goods, you must be travelling internationally. To buy duty free goods from this website you must be flying into or out of our Airport locations listed below.

  • New Zealand - Auckland International Airport, Christchurch International Airport, Dunedin International Airport.
  • Australia - Adelaide International Airport, Avalon International Airport and Cairns International Airport. 

The online purchaser must be the traveller collecting the goods. You may pre order up to 6 months in advance of your travel.

All products advertised on this website are subject to availability.

Any order placed by you on this website is an agreement by you to purchase a particular product for the price stated on this website at the time you place your order. You recognize that by making the order, you are agreeing to pay for the product (s) at the time of ordering and will collect that order from your nominated collection location.

To place an order on this website you will need to input your contact details and your flight and travel details. You will also need to nominate a collection date and collection location at the relevant Airport for the product(s) ordered. If you do not supply any of the required details requested we will not be able to process your order.

If your flight is diverted you may be able to request Customs to stamp your Collection Docket and have the goods couriered to your address in New Zealand.

If there has been a mistake made by Aelia Duty Free or by yourself and your order is either incomplete or not at your collection location at the specified time your order will be refunded in full. Customs will not stamp your Docket for courier delivery to your New Zealand address for any other reason other than a diverted flight.

All pre-orders made through our website must be placed with at least 3hours notice before the date and time of your arrival or departure. For orders outside of this time frame you must contact our Customer Service Team here. Our team then hold the right to process or refuse an order on a situational basis at their discretion. 

Orders on this website can only be placed by a person who will be departing from or arriving into one of our Airport locations listed above on an international flight, whether as a passenger or a member of flight crew.

It is your responsibility to familiarise yourself in respect of the allowances permitted for each country that you will be entering and clearing customs. We provide some guidance on this website in relation to the allowances applicable for the more travelled destinations. 

Liquor Purchases - You must be 18 years or over.

Aelia Duty Free takes the responsible service of alcohol seriously. As part of our commitment to this, we enforce the checking of proof of age identification. We will only sell alcohol (both in-store and online) to customers aged 18 or over.

If you purchase alcohol online from us, you will required to tick a box confirming you are over 18 during the checkout process. When you pick up your duty free order from one of our Airport stores, you will be required to show your ID if you look under 25. Similarly, proof of age identification will be checked for in-store purchases if you look under 25.

Tobacco Purchases - You must be 18 years or over.

Aelia Duty Free takes the responsible sale of Tobacco (cigarettes, loose tobacco, cigars and other related products) seriously. As part of our commitment to this, we enforce the checking of proof of age identification. We will only sell tobacco (both in-store and online) to customers aged 18 or over.

If you purchase tobacco online from us, you will required to tick a box confirming you are over 18 during the checkout process. When you pick up your duty free order from one of our Airport stores, you will be required to show your ID if you look under 25. Similarly, proof of age identification will be checked for in-store purchases if you look under 25.
Transit Passengers

2. CRUISE SHIPS

Aelia Duty Free does not service cruise ships.

3. PRICES AND PAYMENT

Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

Due to tighter security regulations, once your order has been confirmed no further changes can be made to it. If your circumstances change please contact our Customer Service Team for assistance. 

All prices displayed on this website https://www.aeliadutyfree.co.nz/ are in New Zealand Dollars and may be changed at any time without notice. All prices displayed on this website https://www.aeliadutyfree.com.au are in Australian Dollars and may be changed at any time without notice. 

The price payable for any product(s) is the price specified on this website at the time of placing the order.

Payment for product(s) must be made by a valid credit card using the ordering facility on the website or through our Customer Service Team. We accept Visa, Mastercard, American Express, Alipay and China Union Pay. No other form of payment will be accepted. 

All products must be paid for in full on the website or over the phone before your order can be processed.

4.CREDIT CARD INFORMATION

For your security, Aelia Duty Free does not hold your credit card details on file and therefore they must be re-entered at the time of each purchase through the website and/or over the phone.

COLLECTION

Product(s) must be collected at the nominated collection AIriport at the relevant Airport specified on your order.

If you are collecting on departure from New Zealand you must collect your goods at the collection location before boarding your flight. If you are collecting on arrival to New Zealand you must collect your goods from our store before clearing customs. Customs regulations stipulate that orders not collected prior to passing through customs cannot be supplied to you, and full refund of your purchase price will be provided instead.

To collect your order you must present a printed or electronic copy of your purchase receipt and passport identification. In the event that you are unable to print or provide a electronic copy of your receipt, please note your order reference number and provide passport identification when collecting the order.

You agree to inspect the product(s) immediately on collection. You must notify our collection staff immediately of any shortfall or incorrect orders.

DELIVERY

Availability of products may change without notice. In case of delivery of incorrect products or failure to deliver goods in time, please contact our Customer Service Team.

3 HOURS DELIVERY

You can order online up to 3 hours before your flight time. 3 hours, product range may vary between locations.

SAFETY OF GOODS

Aelia Duty Free accepts the risk of loss of, or damage to, product(s) only up to the point of when the product is collected.

EXTERNAL SITES

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

TRAVEL DELAYS OR CHANGES

It is your responsibility to contact Aelia Duty Free if there is a change in your date and time of departure or arrival, or a change in your airline. Please contact our Customer Service Team for any changes.

If an order is placed where passenger and flight details have been incorrectly inputted through the online ordering system, Aelia Duty Free will not be held responsible if the order is not available for pick up in which case the purchase price will be refunded in full.

REJECTION AND CANCELLATION OF ORDERS BY AELIA DUTY FREE

Aelia Duty Free may, at its absolute discretion, reject or cancel any order made by you at any time and for any reason, including but not limited to the following:

  • The cancellation of credit card payment or if details are dishonoured.
  • When the passenger does not meet the concession or age requirements and restrictions imposed by New Zealand and Australian Customs.
  • Where Aelia Duty Free has unintentionally displayed any errors on the website including incorrect prices, descriptions or illustrations or typographical errors and these errors are relevant to your order.

If we cancel or reject an order due to circumstances including those described above then the purchase price will be refunded to you. In this case you will be informed by our Customer Service Team by email or phone call. 

CANCELLATION OF ORDERS BY THE PASSENGER

Any cancellation of orders must be directed to our Customer Service Team.

REFUNDS/RETURNS

We are happy to refund products that are damaged or faulty or where incorrect products are supplied within a reasonable time. All goods returned whether they are faulty or not must have proof of purchase supplied such as a till receipt or an Online Order Reference Number.

  • Subject to conditions we will either arrange for a replacement with an identical or comparable product(s), or issue a refund of the purchase price of the faulty/damaged product/s, or repair the product(s).
  • Returns will not be accepted if the damage to the product has subsequently been caused by an accident, or by neglect or misuse, by either you or a third party.
  • Returns will not be accepted if you have modified or tampered with the product in any way.
  • Any faulty or damaged returned product(s) must be complete and include any accessories provided to you with the product.
  • Any refunds will not be processed until we receive the product(s) in question from you.

CHANGE OF MIND

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. 

NEW ZEALAND CONSUMER GUARANTEES ACT 1993. AUSTRALIA CONSUMER LAW ACT 1992

If the goods [or services] we supply do not meet the above mentioned acts, we will meet our obligations under these acts to provide a remedy.

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The above acts does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

LIABILITY

In no event shall the company be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, even if the company has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

DISCLAIMERS

The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by the law, the company disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, no infringement, freedom from computer virus, and implied, warranties arising from course of dealing or course of performance. In addition, the company does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.

Aelia Duty Free will not be held responsible for any products that are:

  • Altered, reprocessed, tampered with, or repaired in any way other than by or through Aelia Duty Free.
  • Fitted or used in breach of the conditions of use or technical specifications, as may be included with the product and/or published from time to time.

COMPETITIONS AND PROMOTIONAL OFFERS

From time to time, the website will present the opportunity to participate in competitions and promotional offers. These offers have separate terms and conditions. By participating in any competitions or promotional offers on this website you agree to be bound by the relevant terms and conditions. Relevant terms and conditions for specific competions and promotional offers, will be listed on this site or coresponding website to specific competitions and promotional offers. 

GENERAL

These Terms and Conditions are governed by, and will be construed in accordance with, the laws in force in Australia/New Zealand and the users submit to the non-exclusive jurisdiction of the courts of Australia/New Zealand.
Aelia Duty Free may alter the Terms and Conditions from time to time without notice and it is your responsibility to monitor amended Terms and Conditions. All changes are effective from the date of posting the revised Terms and Conditions on this website.

Any updated version of the Terms and Conditions will immediately supersede any prior version.

You agree that you will not use this website for any purpose that is unlawful, or prohibited under these Terms and Conditions. You agree that you will not use this website to spam, transmit or upload any material that contains viruses or other harmful programs or that breach any laws including intellectual property rights, defamation, or privacy rights. You also agree not to interfere with or disrupt this website or attempt to gain unauthorised access.

In order to use this website, it is your responsibility to procure access to the internet and to pay any costs associated with that access.

PRIVACY

The information provided by the customer is for the exclusive use of the company. The information will not be made available in any form to any other organisation. You will receive email messages confirming orders placed. You may also receive messages via email or post from the company announcing special offers or promotions. Credit card information is not held by the company. 

COPYRIGHT

All website design, text, graphics, interfaces, and the selection and arrangements thereof are (C) 2015, Aelia Duty Free. All Rights Reserved. Any use of materials on this site, including reproduction for purposes, modification, distribution, or republication, without prior written permission of the company is strictly prohibited.

DRINK RESPONSIBLY

Aelia Duty Free promotes responsible drinking and aims to be the most responsible duty free liquor retailer. We may refuse alcohol sales to an adult if we believe they are purchasing alcohol for a minor. Adults must be aware of their responsibilities regarding secondary supply. 

We understand that having a drink is a normal part of the way we socialise, but also recognise the importance of looking after your health and wellbeing. We therefore seek to assist with the management of an environment that can be enjoyed by all.

For more information about Drinking Responsibly, visit www.cheers.org.nz.

Measure Safe - Measuring spirit nips when pouring from a bottle is very important in drinking responsibly. A 30ml spirit nip (40% alc/vol) is the equivalent of one standard drink. Always refer to the alcohol volume percentage on the label. If the alcohol volume varies, it will affect the standard drink measure.

B. AELIA CLUB TRAVEL REWARDS
1. General Terms
1.1 Individuals will be bound by these terms and conditions upon submitting an application to join the Program
1.2 Participation in The Program is considered acceptance of these Terms & Conditions
1.3 Membership of The Program is entirely personal and non-transferable. The Operator reserves the right at any time in its absolute discretion to refuse or revoke membership of the Program.
1.4 Program Membership is not available to anyone under the age of 18 years
1.5 This program is operated by Duty Free Stores Wellington Limited
1.6 The Operators decision in relation to all matters arising under this program is final and binding.

2. Loyalty Points
2.1 Loyalty Points are not property and do not have any monetary value except in respect of the value assigned to them by The Operator and Loyalty Points may not be transferred or sold. 
2.2 Loyalty Points can only be redeemed for rewards and are not convertible into cash. Loyalty Points are just used to record your entitlement to claim a reward.

3. Earning Points
3.1 Loyalty Points can only be earned by Members of the Program
3.2 Loyalty Points can only be earned on purchases made via the Website
3.3 Loyalty Points will not be earned for purchases of tobacco and previously discounted items
3.4 Refer to the Aelia Club Travel Rewards page for more information about how you can earn Loyalty Points
3.5 Redemption of Loyalty Points does not earn Loyalty Points. However any additional payment made in the same transaction will earn Loyalty Points.
3.6 The use of Gift Cards and Gift Vouchers to purchase items will not earn Loyalty Points
3.7 Where a Loyalty Point earning transaction is refunded, or the transaction cancelled Loyalty Points earned for that transaction will be deducted from the relevant Member’s Loyalty Point balance. In the case of Loyalty Points earned with respect to a product which is subsequently exchanged for another product, the relevant member's account will be adjusted to reflect the number of Loyalty Points that would have accrued for the purchase of the alternative product.
3.8 Points will be deducted if the points are deemed by the Operator to be earned fraudulently.
3.9 The Operator will deduct any Loyalty Points from a Members account that have been credited in error.
3.10 Points earned on a purchase will be available to spend up to 24hrs after the same purchase has been collected

4. Bonus Points
Bonus Points may be offered from time to time for actions competed by Members. Any conditions applying to these Bonus Points will be advised at the time of the promotion.

5. Redeeming Points
5.1 Reward redemptions used to purchase items cannot be used in conjunction with any other discount card or voucher (eg. Crew, Airport Staff discounts)
5.2 Refer to the Aelia Club Travel Rewards page  for more information about how you can spend your Loyalty Points
5.3 Loyalty Points cannot be redeemed for the purchase of the following items: 
5.3.1 Tobacco products
5.3.2 Discounted or Sale Items
5.3.3 Promotional Items (eg “2-for-$59” mix and match)

6. Points Expiry
6.1 Loyalty Points must be used within 24 months of 31 December of the year in which the Loyalty Points were added to the points record. Loyalty points that remain unused after that period will be cancelled.

7. Communication
7.1 The Operator will communicate important membership messages such as Program changes by email and the Member cannot opt out of receiving these messages
7.2 The member may opt out of receiving marketing emails relating to the Program sent by The Operator
7.3 For any enquires regarding this Program please email service@aeliadutyfree.co.nz or call within New Zealand (toll free) 0800 829 3733 or from outside New Zealand on +64-4-380 7500.

8. Notice of changes
8.1 The Operator may at its discretion at any time update these Terms and Conditions, including changing the products eligible to earn reward points or that points may be redeemed to purchase, or amending the value of points, with reasonable prior notice and without liability. Updated Terms and Conditions will be published on the Operator's website.
8.2 The Operator may terminate the Aelia Loyalty program at any time provided that the Operator uses reasonable efforts to advise the member of such action. The Operator will notify you as soon as practicable of the termination and time period you may have in which to claim your rewards.
8.3 The laws of New Zealand apply to these Terms and Conditions and the Programme, to the exclusion of any other law. Members submit to the exclusive jurisdiction of the courts of New Zealand.

9. Liability
9.1 To the extent permitted by law, The Operator makes no warranties or representations with respect to the type, quality, standard, fitness or suitability for any purposes of the rewards.
9.2 The Operator is not responsible for the loss, theft or destruction of rewards.

10. Disputes
10.1 The Operator will resolve disputes regarding eligibility for the Loyalty points. Any dispute in relation to the redemption or use of the Loyalty Points will be resolved by The Operator.
10.2 A member must submit their question or dispute in writing to service@aeliadutyfree.co.nz with relevant copies of invoices where applicable.

11. Privacy
The Operator collects personal information in order to conduct the Programme and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors and service providers. Participation is conditional on providing this information. The member authorises the Operator to use the personal information provided for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the member. Members should direct any request to access, update or request the correct of personal information to the Privacy Officer at service@aeliadutyfree.co.nz.

C. EARNING AIRPOINTS DOLLARS AT AELIA DUTY FREE IN-STORE AND ONLINE
From Friday 15th December 2017 you will collect Airpoints DollarsTM each time you make a purchase at any Aelia Duty Free store in New Zealand, except Tobacco purchases which will not earn Airpoints Dollars. Scan your valid Airpoints card at the checkout when completing your purchase. You will earn Airpoints at a rate equivalent to 1 Airpoints Dollar per $100 spent or a percentage of an Airpoints Dollar based on the percentage of $100 spent. We may offer extra Airpoints Dollars on items in store, and these items and/or the number of Airpoints Dollars may change at any time without notice. We may also make limited time Airpoints Dollars offers direct to select Airpoints members at our discretion. You will collect Airpoints Dollars when you use a Aelia Duty Free Gift Card to pay for your purchases, but not when you purchase the Gift Card.  Airpoints Dollars are not applicable to cash withdrawn as part of an EFTPOS transaction. Airpoints Dollars cannot be redeemed or used as payment in Aelia Duty Free stores or on our websites. Airpoints Dollars earned at Aelia Duty Free will be loaded onto your Airpoints account within 10 working days. 

 “Airpoints™” is the registered trademark for the loyalty programme operated by Air New Zealand. “Airpoints Dollars™” and “ Aelia Duty Free” are registered trademarks for a form of 

Online orders are now eligible for earning Airpoints dollars.

You will earn Airpoints at a rate equivalent to 1 Airpoints Dollar per $100 spent or a percentage of an Airpoints Dollar based on the percentage of $100 spent.

D. SPENDING AIRPOINTS DOLLARS AT AELIA DUTY FREE IN-STORE (NOT AVAILABLE ONLINE)
In addition to the above, the following terms, conditions and exclusions apply to customers spending their Airpoints Dollars™ at Aelia Duty Free stores in New Zealand.  

  • You can use your Airpoints Dollars™ to purchase goods and in-store services at Aelia Duty Free Stores in New Zealand by presenting you Airpoints™ card or by including your Airpoints™ number when completing a purchase of goods.
  • Airpoints Dollars™ can be used to pay for purchases in part or in full when you spend $75 or more in a single transaction. Aelia Duty Free may increase the amount that must be spent in a single transaction at its discretion.
  • When spending Airpoints Dollars™ at Aelia Duty Free, 1 Airpoints Dollar is treated as being the equivalent to $1.00 New Zealand dollar.
  • Airpoints Dollars™ cannot be used to purchase gift cards or installation or assembly services that are not provided in-store.
  • Airpoints Dollars™ cannot be used for cash account or credit account sales, such as trade accounts.
  • Airpoints Dollar Redemption at Aelia Duty Free is only available to New Zealand based residents.  Airpoints Members resident outside of New Zealand, or who have earned Airpoints Dollars as Australian Equivalent Airpoints Dollars are ineligible to redeem Airpoints Dollars.
  • You can only use your Airpoints Dollars™ as payment if you hold a NZ issued Airpoints card.
  • By choosing to pay for part or all of your purchase with your available Airpoints Dollars™, you cannot earn Airpoints Dollars™ on any part of the transaction. If you use an Airpoints earning credit card for part of the transaction, you may be eligible to earn Airpoints Dollars™ and Status Points as per the terms and conditions of the credit card.
  • To allow us to verify the owner of the Airpoints account, you must present a reputable form of photographic identification when purchasing goods or in-store services using Airpoints Dollars™.
  • We are not responsible and accept no liability for verifying whether you are the person/entity entitled to use Airpoints Dollars™ (including Bonus Airpoints Dollars™) in relation to a purchase of goods or in-store services or whether another person/entity should in fact be the beneficiary of those Airpoints Dollars™.
  • You can only use one Airpoints card per transaction. However, with Shairpoints you can work with family and friends to combine your Airpoints Dollars™ into one account.
  • By spending Airpoints Dollars™ through Aelia Duty Free, you authorise us to collect, use and disclose the personal information we have collected from you, including information about your Airpoints™, in accordance with these Terms and Conditions, Aelia Duty Free Privacy Statement and the Air New Zealand Airpoints Terms and Conditions.

E. STANDARD DISCOUNT CODE TERMS AND CONDITIONS
Discount codes are not to be used in conjunction with any other offer. Available for online purchases only in Australia and New Zealand. Excludes MAC, La MER, TOM FORD BEAUTY, La Prairie, Shiseido , NARS, Dolce Gabbana, Sisley, Issey Miyake , Narciso Rodriguez, Armani, Elie Saab, Online Specials, Electronics, Mix & Match, Premium products and selected items.

Contact Customer Service for information regarding premium product and selected items. 

F. RESTRICTED QUANTITIES OF PURCHASE

Specific terms and conditions: MAC, LA MER, Tom Ford Beauty, Estee Lauder, Clinique, Origins, GLAMGLOW, Aramis and Designer Fragrances (Aramis, Michael Kors, Tommy Hilfiger, DKNY). Customers cannot purchase more than eight (8) units of any one stock keeping unit ("SKU") (a different shade of the same product is considered the same SKU); or more than fourteen (14) products in total.