Contact Us

Aelia Duty Free

You can contact us the following ways:



Within New Zealand Toll-Free: 0800 TAXFREE (0800 829 3733)
Within Australia (excludes Vodafone Prepay) Toll-Free: 1800 652 169       
All other countries: +64-9-927 5460


ATTN: Customer Service       
Aelia Duty Free
5 Tom Pearce Drive
P O Box 73024
Auckland Airport 1011
New Zealand

Please have a look at the list of Frequently Asked Questions and instructions for using this website. If these pages do not answer your question, you can contact us by ringing our customer services centre. Our customer services centre is open on weekdays between9am and 6pm (NZT), and on weekends 9.30am to 5pm, excluding Public Holidays. To learn more about Aelia Duty Free visit the About Us page by clicking here.

Alternatively, simply fill out the following form with your contact details and we will get in touch with you by the end of the next day. Emails received by us during business hours are mostly replied to on the same day.

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